True North Furs offers free FedEx Ground shipping with purchase. Expedited shipping options are available for additional charges indicated during checkout.
We gladly accept returns within 14 days. Customers returning items must pay the return shipping. We suggest using a carrier with a tracking number and insuring your shipment, as we cannot refund items that never make it back to us. True North Furs will refund the amount of the returned item less the actual shipping costs we paid when we shipped the item to you. Note that all tags and labels need to be attached, and all items should be in clean, pristine (not worn) condition. Include a copy of your receipt or order number, please.
If an item is defective, True North Furs will pay for shipping both ways for the return. Please call us to discuss before shipping.
Items in the Closeouts category and all custom orders are non-returnable. All sales are final and there are no refunds. If you return an item, we can provide store credit only.